Grievance Redressal
In compliance with RBI Master Direction on Digital Lending.
Grievance Officer
Email: grievance@rupeequik.com
Please include your registered mobile number, application reference (if any), and a clear description of the issue. Response within 24 hours.
Escalation Timeline
First Response: Within 24 hours
Resolution: Within 30 days
RBI Ombudsman
If your grievance is not resolved within 30 days, you may approach the RBI Ombudsman under the Integrated Ombudsman Scheme.
Learn more: cms.rbi.org.in
Grievance Categories
- Unauthorized data sharing or collection
- Non-compliance with consent requirements
- Non-disbursement of sanctioned loan amount
- Charging of hidden fees
- Harassment by recovery agents
- Incorrect credit bureau information
